Frequently asked questions

Cromo is an AI workspace for automating recurring business workflows and consolidating company knowledge.

It helps teams work across emails, documents, spreadsheets, and company knowledge to complete repetitive processes faster, with more structure and control.

Instead of starting from scratch every time, Cromo helps you turn recurring work into repeatable workflows your team can review, reuse, and improve.

Cromo is built for teams that spend too much time on manual, repetitive, document-heavy work.

It is especially useful for operations, finance, administration, HR, accounting, customer support, and client services teams.

Cromo is designed for non-technical users. You do not need to be a developer to use it.

Cromo can help with workflows such as preparing reports, managing client communications, organizing company knowledge, drafting replies, managing projects, preparing recurring deliverables, extracting information from long PDFs and folders, tracking missing inputs, and routing exceptions for review.

Common examples include client onboarding, invoice checks, payroll preparation, employee onboarding, monthly reporting, customer request handling, and recurring internal updates.

No.

Cromo can be useful for small teams, growing companies, and larger organizations. The best fit is not based on company size. It is based on whether your team has recurring workflows that are still handled manually across emails, files, spreadsheets, and internal tools.

No.

Cromo is designed for business users. You can describe the workflow you want to run, provide the relevant files or context, review the proposed output, and improve the process over time.

For more advanced teams, Cromo can also support structured workflows, integrations, permissions, and approval steps.

No.

Cromo uses conversational AI, but it is not just a chatbot.

A chatbot is usually designed to answer individual questions. Cromo is designed to help run recurring workflows. It can use company context, follow process steps, generate outputs, flag exceptions, and keep a trace of what happened. Cromo also learns your facts and processes, continuously learning how your organization works.

ChatGPT and Claude are general-purpose AI assistants. They are useful for writing, brainstorming, and one-off analysis.

Cromo is built for repeatable business workflows. It combines AI reasoning with structured process steps, company knowledge, audit trails, collaboration, permissions, and human review.

The difference is simple: ChatGPT helps you answer a question. Cromo helps your team run a process.

Copilot helps users work inside Microsoft tools.

Cromo is designed to coordinate workflows across the tools, files, emails, documents, and systems your team already uses. It helps turn fragmented work into repeatable processes, rather than only assisting inside one application.

Zapier and Make are useful for rule-based automations between apps.

Cromo is built for workflows that require context, reasoning, document understanding, exception handling, and human review. It is especially useful when inputs are messy, incomplete, or spread across emails, PDFs, spreadsheets, and internal systems.

Cromo can combine flexible AI reasoning with structured, deterministic steps when precision matters.

A workflow is a repeatable process with inputs, steps, outputs, and review points.

For example, a workflow might collect documents, extract key information, check whether anything is missing, prepare a summary, and route exceptions to a team member.

Cromo helps turn this kind of recurring work into a process that can be reused and improved over time.

The best first workflow is usually frequent, manual, and painful.

Good starting points include recurring reports, document checks, client onboarding preparation, inbox triage, missing information follow-ups, file organization, and internal updates.

A strong first workflow usually has clear inputs, clear outputs, and a human review step.

Yes.

Cromo is designed for recurring processes. Once a workflow is defined, it can be reused with new inputs, updated files, or changing context.

This is especially useful for weekly, monthly, quarterly, or client-specific processes that your team currently repeats manually.

Yes.

Cromo can work with common business inputs such as emails, PDFs, spreadsheets, documents, and uploaded files.

This is useful when the information needed for a workflow is spread across different formats rather than stored neatly in one system.

Yes.

Cromo can support workflows involving tools such as Gmail, Google Drive, Google Docs, Google Sheets, Outlook, OneDrive, SharePoint, Word, and Excel, depending on your setup.

Yes.

For business and enterprise customers, Cromo can connect to internal systems through APIs, files, exports, databases, or custom integrations depending on the use case.

You do not need to connect every system to get started. Many teams begin with files, emails, or spreadsheets and add integrations later.

Often, yes.

If a system does not have a clean API, Cromo may still be able to work with browser sessions, exports, reports, spreadsheets, emails, attachments, or other available data sources.

The best approach depends on the workflow.

Cromo is designed to improve accuracy by combining AI reasoning with structured workflow steps, deterministic checks, audit trails, and human review.

For sensitive workflows, Cromo should not be treated as an unchecked black box. It should be used as a controlled system that prepares, checks, explains, and routes work for review where needed.

Yes. Like any software and any AI system, Cromo can make mistakes.

That is why Cromo is designed with traceability, review steps, permissions, deterministic checks, and approval flows. The goal is to reduce manual work while keeping users in control of important decisions.

Cromo reduces hallucination risk by grounding workflows in your data, company knowledge, structured steps, and reviewable outputs.

For workflows that require precision, Cromo can combine AI reasoning with deterministic logic, validation checks, and human approval.

No.

Cromo is designed around traceability. Users can review workflow steps, inputs, outputs, and the reasoning behind results.

This makes it easier to check work, catch issues, and improve the process over time.

Yes.

Cromo can include human-in-the-loop review. Users can approve outputs, edit drafts, resolve exceptions, or confirm actions before anything final happens.

This is especially important for workflows involving clients, employees, financial information, legal documents, or other sensitive business processes.

Some workflows can be mostly automated. Others should include human review.

Cromo is designed to support both. For lower-risk tasks, automation may be appropriate. For higher-risk workflows, Cromo can prepare the work and ask a human to approve the final output.

The goal is not to remove control. The goal is to reduce manual work while keeping the right level of oversight.

Yes.

Cromo is designed for team workflows, not just individual use. Multiple users can collaborate on processes, share context, review outputs, and manage recurring work.

Yes.

Cromo can support team-based access and permissions so users only access the information and workflows appropriate for their role.

This is especially important when workflows involve sensitive client, employee, financial, or operational information.

Yes.

Cromo can remember workflow structures, process context, examples, and approved outputs so your team does not need to explain the same process from scratch every time.

This helps reduce repetitive prompting and makes workflows more consistent.

Yes.

Because Cromo can store process knowledge, examples, and recurring workflow context, it can make it easier for new team members to understand how work is done.

This reduces dependence on tribal knowledge and undocumented processes.

No.

Your business data is not used to train public AI models.

Cromo is designed for business use, where customer data, documents, and workflows need to remain private and controlled.

You retain ownership of your data.

Cromo uses your data to provide the service, run workflows, and generate outputs based on your instructions.

Yes.

Cromo only accesses the information, files, integrations, and workflows that you choose to provide or connect.

For team and enterprise use, access can be configured based on users, roles, and connected systems.

Yes.

Users can request deletion of uploaded data and workspace information, subject to any contractual, legal, or operational requirements.

For business accounts, deletion and retention policies may depend on your organization's configuration.

Cromo is designed with security and privacy in mind, including controlled access, secure data handling, and workflow traceability.

For organizations with specific security requirements, additional documentation can be provided during the review process.

Yes.

Cromo is designed to provide traceability across workflow steps, inputs, outputs, and user actions.

This helps teams understand what happened, review decisions, and maintain control over automated processes.

Cromo is SOC 2 Type I certified.

Relevant security documentation can be provided to customers and prospects during the procurement process.

Cromo pricing depends on the plan, usage, number of users, available integrations, and workflow requirements.

For the latest plan details, please visit our Pricing page.

AI credits represent usage of Cromo's AI capabilities.

Different actions may consume different amounts of credits depending on the complexity of the task, the amount of data processed, and the models used.

For current credit limits and plan details, please visit our Pricing page.

Available options may depend on your plan.

You may be able to upgrade, purchase additional credits, or wait until your credits renew. Please visit our Pricing page for the latest details.

Yes.

Cromo offers plans for teams and organizations that need collaboration, permissions, integrations, higher usage limits, onboarding support, or additional security review.

Please visit our Pricing page for the latest plan details.