Common questions
What Cromo does, how data and actions stay under control, and how you put it to work.
The platform
What is Cromo?
Cromo is an AI operating system for business processes. It connects company knowledge, repeatable workflows and dashboards while keeping sources, actions and results open to review.
Chat is the way to ask questions, describe a process and work with what the platform builds.
Who is Cromo for?
For teams whose recurring work crosses documents, people and systems. The fit depends less on company size than on whether a process requires company-specific context, repeated checks and work currently done by hand.
Is Cromo just a chat interface?
Chat is the entry point, but the work does not end with an answer. Cromo can turn a conversation into shared knowledge, structured data, a reusable workflow or a dashboard that the team can return to.
How is Cromo different from a general AI assistant or an automation tool?
A general assistant helps with a request; a traditional automation tool is most useful when inputs and rules are already well defined. Cromo brings company context and repeatable execution together within an agreed scope, including sources, exceptions and review points.
Company Brain and chat
What is the Company Brain?
It is the shared operational context for a project or team. Cromo organizes connected sources, procedures and company information so people can find answers with references and workflows can use the same context.
What can I ask in chat?
You can ask about connected information, explain how a process works, request a result or correct what Cromo has prepared. Depending on the task, the conversation can produce knowledge, structured data, workflows and dashboards.
Do I have to organize all company data before starting?
No. You can start with the sources and rules needed for one process, then expand the Brain as new needs emerge. The aim is to make useful context available where work happens, not to migrate everything at once.
Workflows and dashboards
How do I create a workflow?
Describe the process in chat: its inputs, rules, steps, exceptions and desired result. Cromo helps build a reusable workflow that you can inspect, adjust and run again with new data.
Does AI make every decision in a workflow?
No. A workflow can combine AI for understanding language or documents with defined steps for calculations, transformations and checks. Human review can be added where the process needs it. The mix depends on the workflow you configure.
What can a dashboard show?
A dashboard can bring together workflow results and data from connected external systems. You can use it to follow progress, inspect details and spot exceptions, and build or change the view through chat.
Can a process change after it has been built?
Yes. When a rule, source or way of working changes, you can update the context and workflow rather than start from scratch. The team can also review results and correct specific cases.
Sources and integrations
What can I connect to Cromo?
You can work with uploaded documents and spreadsheets and connect supported business tools for files, email and other data. Available actions depend on the connector and how it is configured.
Do we have to replace the tools we already use?
No. Cromo is designed to work with existing sources and systems. You can begin with the material needed for one process and add connections as the scope grows.
What if a system has no ready-made connector?
The team can assess alternatives such as APIs, files or exports for the specific process. A custom connection depends on the system, available access and agreed scope.
Privacy, data and control
Can Cromo make mistakes?
Yes. AI output and automated processes need checks appropriate to the task. Cromo makes sources, steps and results available for review, and workflows can include defined checks and human intervention at important points.
Can a person review or correct a result?
Yes. A workflow can include review points; users can inspect outputs, handle exceptions and make corrections. The degree of automation and review should be set for each process.
Who decides which sources Cromo can use?
Your team chooses which files and systems to connect to a project. We define the required sources and access with you before configuring the process.
How are company data and security requirements handled?
Each project starts from an agreed data scope and deployment. When requirements call for it, Cromo can be deployed on premises. Handling, retention and access arrangements are checked against the relevant documentation and agreed setup.
Does Cromo have a SOC 2 report?
Yes. Cromo has a SOC 2 Type II report. The relevant documentation can be shared during a security review.
Getting started
What is a good first use case?
Start with a clear outcome: making knowledge accessible, supporting recurring work or making results visible. A defined context and a result the team can verify make the first configuration easier to assess.
How does the pilot program work?
Complete the form with the initial information, then we schedule a call to gather the requirements. Once the objective, data scope and required access are confirmed, we configure Cromo within 5 working days. After onboarding, the free 30-day pilot begins.
Is every company eligible for the free pilot?
We assess each application based on the use case, expected outcome and available access. The free program is reserved for selected projects. Companies ready to proceed can also receive a tailored proposal directly.
What happens after the pilot?
You decide whether to continue. If Cromo delivers the expected outcome, we prepare a tailored proposal to keep it on the agreed process and extend it to other workflows.
What would you like to achieve with Cromo?
See how to get started or get in touch to tell us what you want to achieve.